Crises and Clients: Winning Strategies for Small Businesses

Camila Fontes Blogger


  1. Introduction

    • Setting the stage for client acquisition challenges during crises.
  2. Adapting Your Marketing Approach

    • Exploring the evolving digital landscape and the need for virtual presence.
    • The importance of setting SMART goals for marketing efforts.
    • Utilizing team management tools like Monday.com, Trello, and ClickUp for efficiency.
  3. Leveraging Word-of-Mouth Referrals

    • The enduring power of word-of-mouth marketing.
    • Leveraging LinkedIn and your professional network for referrals.
  4. Marketing Products and Branding

    • The significance of branding in promotions.
    • Strategies for cost-effective marketing products.
    • The importance of a well-maintained website and blog for generating traffic.
  5. Offering Discounts and Incentives

    • The value of internships and referral special discounts.
    • Strategies for retaining and attracting clients through discounts.
  6. Enhancing Client Loyalty and Experience

    • Effective communication methods, including emails and video chats.
    • Soliciting and promoting client reviews and feedback.
    • Identifying and addressing unmet client needs.
  7. Protecting Your Business and Closing Deals

    • Legalizing your business with a Doing Business As (DBA) registration.
    • Establishing clear terms and conditions for your services.
    • Streamlining the client acquisition process with tools like Bonsai.
  8. Alternative Client Acquisition Channels

    • Evaluating alternatives to crowded freelance platforms like Fiverr and Upwork.
  9. Conclusion

    • Recap of strategies and the need for adaptability in the face of crises.
    • Encouragement to invest in self-improvement and personal touches.



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 In a world rocked by crises like COVID-19, small business owners, entrepreneurs, and freelancers face the daunting task of securing new clients. The conventional playbook no longer applies, and a new approach is necessary. This article explores effective strategies to adapt your client acquisition efforts in times of crisis.

Adapting Your Marketing Approach: 

The digital landscape has evolved dramatically, accelerated by the pandemic. Establish SMART goals for your marketing efforts, adopt team management tools, and make a strong virtual presence a priority. Ensure you’re not just marketing the way you believe is good enough; it must align with current trends.

Leveraging Word-of-Mouth Referrals: 

Word-of-mouth marketing remains a potent force. Harness it by building your network on LinkedIn, reaching out to colleagues, and encouraging satisfied clients to spread the word.

Marketing Products and Branding: 

Effective branding is crucial for promotions. Focus on cost-effective marketing products and maintain a well-controlled website. Blogging, combined with SEO, can generate website traffic and engage potential clients.

Offering Discounts and Incentives: 

Consider offering internships, referral special discounts, and promotions to attract and retain clients. These strategies can create a win-win situation for both you and your clients.

Enhancing Client Loyalty and Experience: 

Communication is key in building trust and retaining clients. Use various communication methods, ask for reviews and feedback, and identify unmet client needs.

Protecting Your Business and Closing Deals: 

Legalize your business with a Doing Business As (DBA) registration, establish clear terms and conditions, and streamline your client acquisition process using tools like Bonsai. Transparency in pricing and contracts is essential.

Alternative Client Acquisition Channels: 

Evaluate alternative client acquisition channels outside of crowded platforms like Fiverr and Upwork. Explore industry-specific forums, local networking events, and collaborations with complementary businesses.


Client acquisition in times of crisis is challenging, but it’s also an opportunity for growth. Adapt, invest in self-improvement, and provide a personal touch to stand out. Share your experiences and strategies for acquiring new clients in these changing times.